BRAND Capita leaders in delivering Customer Experience Management solutions.
We facilitate you to design WOW customer experience and assist implementing a customer-centric organization will yield profitability of approximately 25%*
* Subject to readiness of organization
Enhance Customer Experience To Drive Profitable Business Growth
Every moment in our life brings new EXPERIENCES.
These experiences lingers in our mind influencing our EMOTIONS and our ACTIONS leading to an OPINION been built about a product, a service, a person or an organization
OPINION = BRAND IMAGE
BRAND Capita understands the importance of ensuring a good customer experience right from the first connect with a brand towards building an emotional connect and hence a loyal customer base. In any relationship, the strength of the Human to Human (H2H) emotional bonding defines the success and longevity of the relationship. Our A-B-C-D model enhances your H2H emotional connect with your customers
We walk with you... Using our BFIT Model
Consultants walk away after offering insight…the question is
who will assist you to implement, correct, handhold,
build internal champions.
Established in 2006, BRAND Capita has a track record of helping some of India’s largest brands to drive growth in revenues and profitability through an emotional connect with their customers.
Our CEM champions work with the client’s stakeholders to enhance the customer experience journey covering Customer Acquisition, On-boarding, Relationship Nurturing and then to Inspire for Customer Advocacy, Through a mature process-driven approach.
We combine domain, process and technology expertise to offer comprehensive customer experience management services across all levels of the client organization.