Last one year has been difficult and challenging for most businesses. We at BRAND Capita have had our share of challenges too. We decided to offer our services on-line, in spite of our approach being strongly oriented towards face-to-face interactions. Fortunately, this worked wonders for clients and the outcome of this new approach served as a game changer, smoothing the transition and sparking business growth for our clients too.
Inspired by the result achieved for our clients in difficult times, we will continue to offer our services through on-line mode also as per the current business environment for the immediate future. We have signed on many orders during this period using on-line-only mode of delivery, while still connecting one-on-one with our clients to offer solutions on delivering “WoW” experience to their customers.
We have laid strong foundation in the online mode of delivery, and today we are fully equipped to offer complete online services in the CX space to our clients globally.
Every Moment in our life brings new EXPERIENCE, These Experiences lingers in our mind influencing our EMOTIONS and our ACTIONS leading to an OPINION been built about a product, a service, a person or an Organization
OPINION = BRAND
Brand Capita leaders in delivering Customer Experience Management solutions. We facilitate you to design WOW customer experience and assist implementing a customer-centric organization.
Brand Capita understands the importance of ensuring a good customer experience right from the first connect with a brand towards building an emotional connect and hence a loyal customer base. In any relationship, the strength of the Human to Human (H2H) emotional bonding defines the success and longevity of the relationship. Our Customer Experience Design model enhances your H2H emotional connect with your customers
Always these are the things which where on top of mind of our clients
Challenges : Client As a part of sustainability and growth strategy, wants to scale new heights in their business domain of sales and distribution. Off late client is facing stiff competitions from other leading distributors in terms of differentiating them from their competitors as the product, quality and pricing are no longer the key differentiators in their line of business.
Challenges : Client data management system was showroom and internal operations centric resulting in decision being focused more inward than customer centric leading to individualistic and personalized approach to customer experience management.
Challenges : Client, one of leading construction engineering company providing construction services for more than three decades. The challenges were to ascertain:
Challenges : To Gauge Consistent delivery of "TATA Building India" (TBI) program ascertain the efficiency and effectiveness of the Program. The concern area was Experience getting delivered at the event and further, it was not to the mark of TATA sons Brand Image & culture (since event management companies where representing TATA brand)
Challenges : Client As a part of automation strategy wants to reduce the cycle time for processing POS and Bank reconciliation for their customers in delivering efficient financial services in their business domain.