Happy customer drives Profitable Business Growth

Challenges : Client As a part of sustainability and growth strategy, wants to scale new heights in their business domain of sales and distribution. Off late client is facing stiff competitions from other leading distributors in terms of differentiating them from their competitors as the product, quality and pricing are no longer the key differentiators in their line of business.

Challenges : Client data management system was showroom and internal operations centric resulting in decision being focused more inward than customer centric leading to individualistic and personalized approach to customer experience management.

Challenges : Client, one of leading construction engineering company providing construction services for more than three decades. The challenges were to ascertain:

• Scalability: limitation to handle growth
• Performance: Speed
• Inflexible: Adopting to new technology
• Streamlining the existing HCM system
• Optimum utilization of available human resource on project
• Facilitate statue compliance related to human resources

Challenges : To Gauge Consistent delivery of "TATA Building India" (TBI) program ascertain the efficiency and effectiveness of the Program. The concern area was Experience getting delivered at the event and further, it was not to the mark of TATA sons Brand Image & culture (since event management companies where representing TATA brand)

Challenges : Client As a part of automation strategy wants to reduce the cycle time for processing POS and Bank reconciliation for their customers in delivering efficient financial services in their business domain.

Challenges : To Gauge the Customer experience