Ramesh Subramanian
Happy customer drives Profitable Business Growth
Our Philosophy
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Every Moment in our life brings new EXPERIENCE, These Experiences lingers in our mind influencing our EMOTIONS and our ACTIONS leading to an OPINION been built about a product, a service, a person or an Organization
OPINION = BRAND
What We Do
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Brand Capita leaders in delivering Customer Experience Management solutions. We facilitate you to design WOW customer experience and assist implementing a customer-centric organization.
Results
- Increase Sales
- Decrease Operating Cost
- Increase Staff efficiency
- Align Organization to Values
- Build Strong connect across channels
Customer Journey Design Workshop
BRAND design strategies
Executive Training
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Customer Experience Design
Understand Current Customer Experience Status & Design Experience program
- Management Motivation
- Voice of Customer (External & Internal)
- CE innovation through Customer Journey Design workshop
- Action to derive benefit realization
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Develop Customer Centric Eco-system
Build a robust process framework for Experience delivery
- Specific and / or Generic as per CEM Roadmap
- Streamline and re-structuring the business to deliver consistent / WOW experience
- Process framework development with process measurement baselines
- Management Governance
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Facilitate Implementation
Facilitate you to implement the suitable customer experience strategies & train
- implementation of CX Strategy
- Training & Educate
- Handholding
Always these are the things which where on top of mind of our clients
- They had challenge in differentiating them from competition with respect to Product, Price & availability.
- They have challenge in addressing growing expectation from customer
- They had challenges in retaining existing customer & employee workforce.
