Established in 2006, BRAND Capita has a track record of helping some of Indias largest brands to drive growth in revenues and profitability through an emotional connect with their customers.

Our CEM champions work with the clients stakeholders to enhance the customer experience journey covering Customer Acquisition, On-boarding, Relationship Nurturing and then to Inspire for Customer Advocacy, through a mature process-driven approach.

We combine domain, process and technology expertise to offer comprehensive customer experience management services across all levels of the client organization.

Ramesh Subramanian

An industry veteran with over 30 years of experience in various capacities. He is Founder Member of BRAND Capita. A graduate of IIT-Mumbai and IIM-Bangalore, he has worked with some of the leaders such as Accenture, Capgemini, Tatas, etc. His industry experience spans the financial sector, manufacturing, IT, etc.

Mandar Kanvinde

A leading authority in Customer Experience Management and Mass Communication. Founder Member of BRAND Capita, with over two decades of experience in Mass Communication. He provides a unique perspective and insight into Customer Experience management Initiative that creates deliberate, emotionally engaging customer experiences that drive value and build competitive advantage

Bipin Deshmukh

Over 29 years of rich and diverse experience, which includes Managing IT setup in manufacturing industry, MRP and ERP Implementation, Project Management, Process Management, Quality Management in software industry prior to switching to Quality Management in 2000.

He has been associated with Kalyani Group, Datamatics, HCC, and SYSTIME during his illustrious career.

Expertise in Quality Management System with adherence quality models, Information Security Management, Service Management System, Business Continuity Management, Six Sigma Methodology