Tool used: CeCOM (Customer Experience Communication Model )

What it is

CeCOM is method which helps an organization in institutionalization of the designed framework by laying foundation for rolling communication model for implementing customer experience program to offer consistent experience

What we do

Formulating the communication management strategy which includes;

  • Experience guides & training for every touch points
  • Intranet Portals
  • E-Learning Modules & Training Simulations
  • Motivation campaigns, films
  • Internal communication media
  • Prints
  • Interactions


Process institutionalization


  • Roll-out: Consistent eco-system across geography of the Organization
  • Experience Replication: Across organization location for products and services portfolio
  • Consistent experience: Facilitate an organization to offer consistent experience across touch point, across location and organization