Narcos
Narcos

Offerings

All the activates in an organization revolves around customers journey with an  organization. The Experience an organization deliver to their customers is throughout this journey.. to keep customer satisfied throughout the journey an organization needs to be clear about their customers expectation and ensure that the organizational mechanism is in place to fulfill their customers expectation.

The customers journey with an organization, involving many touch-points. Every touch-point (in-person, telephonic or web-based / digital) should offer the best possible experience consistently that are appropriately and suitably  supported by the back-end. This requires a disciplined customer centric approach involving micro-planning, robust delivery system, state-of-the-art technology, continual training, regular monitoring and understanding changing customer needs

An organization pay to make their customer walk in Getting another customers costs an organization even more so the aim of an organization should be to convert each walk-in and retain them.

Our focus is to adopt an outside in approach based on the customer journey map, deciding the right target audience (customer segmentation) and establishing the marketing campaigns that best meet customers expectation to drive sales

Customer expects them to be remembered, thats their emotional need, an organization needs strong institutional memory, ways and means to fetch right data to take right decision when an organization interacts with their customers.

We help organizations focus on data that would facilitate an organizations to rationally and emotionally connect with their customers. There by helping customer retention.

We further enable an organizations to focus on data that would facilitate the organizations not only to know their customer buying pattern over the years but also help in recognizing and rewarding their customers across generations to drive customer advocacy.

The business environment (scenario) today is changing at a rapid pace so are the dynamics of customers expectation. An organization needs to adopt to these ever changing business environment and the dynamics customer expectations.

we help an organization to establish a robust and adaptive customer experience management (CEM) ecosystem to create a strong emotional and rational connect with their customers and thereby being the value enablers for a sustainable competitive advantage

We help an organizations to maintain customer related data beyond the financial boundaries that helps an organizations to know their customers buying trends since their acquisition that in turns helps emotionally connecting with customer there by positively impacting the top-line and the bottom-line.

Backend support system of any organization is backbone of their business. We focus on an integrated approach during the experience journey design and help aligning the internal support (backend) and systems that facilitate the organization to meet their customers expectations.

This leads to MERRY (HAPPY) CUSTOMERS, by providing a consistent good experience to an organization customers at the first time and every time. This requires an organizations people and processes to be mature and aligned to emotionally connect with their customers. Customer Experience Management (CEM) will thus lead to strong BRAND EQUITY, with immense business benefits.